Frequenty Asked Questions

Delaware 211 is a free, confidential service that connects people in the State of Delaware with health and human service organizations that offer support to individuals and families in need. Whether you or someone you know is dealing with the aftermath of a natural disaster or struggling to meet basic needs, Delaware residents can rely on the team at Delaware 211 to give them information on resources that can help them now.

Assistance is available for Delaware residents in multiple languages, including English, Spanish, Haitian Creole, and many others.

YES! All calls to Delaware 211 are free of charge, thanks to wonderful partnerships between the State of Delaware, United Way of Delaware, and other organizations. We work to ensure no barriers prevent anyone from getting the help they need.

YES! All calls made to Delaware 211 are confidential.

The main difference is that 911 is for emergency assistance. If you or someone you know is experiencing an emergency, please call 911 for immediate assistance.

Delaware 211 is a non-emergency line and provides information and referrals to critical resources throughout the state.

Delaware 211 is open Monday-Friday from 8 am – 9 pm.

There is more than one way to connect to a Delaware 211 resource specialist. If you can’t reach us by phone, you can text us by texting “your zip code” to 898-211, email us at info@delaware211.org, or live chat on our website by clicking here.

We can also be reached by phone by dialing 211 or 1-800-560-3372 (toll-free).

When you call our team at Delaware 211, you can expect to speak with someone who cares. Just like you, we are Delawareans, so we understand the different challenges people face across our state. We’re a friendly voice – calm and helpful. We’ll listen closely to your concerns and then connect you with the resources to help you.

During the call, we’ll usually ask a few questions. This allows us to better assist you based on your location and needs. But we don’t stop there. After connecting you with local organizations that can help you immediately, we offer a follow-up call to check in and ensure your needs have been met. We’ll also check to see if there’s anything else we can assist you with.

Absolutely! You don’t have to speak to one of our team members to get valuable information quickly. There are a couple of ways you can access resource information directly on this website.

• First, you can find information using our guided search. Click on any of the resource categories to reveal more sub-category options.
• The second way to find information is by using our keyword search. Simply type your need into the box labeled “I need help with,” select your zip code and distance, and you’ll get a list of relevant resources close to the location you provided.