You have questions. We have answers.
Most people have a lot of questions about Delaware 211 and the services we provide. Below are some of the more popular questions, along with their answers. If you don’t see your question listed below, please don’t hesitate to reach out to ask us yourself. You can call us by Dialing 211, Texting your zip code to 898-211, or live chatting online today!
YES! All calls made to Delaware 211 are confidential.
The main difference is that 911 is for emergency assistance. If you or someone you know is experiencing an emergency, please call 911 for immediate assistance.
Delaware 211 is a non-emergency line and provides information and referrals to critical resources throughout the state.
Delaware 211 is open Monday-Friday from 8 am – 9 pm and Saturday from 9 am to 5 pm.
There is more than one way to connect to a Delaware 211 resource specialist. If you can’t reach us by phone, you can text us by texting “your zip code” to 898-211, email us at firstname.lastname@example.org, or live chat on our website by clicking here.
When you call our team at Delaware 211, you can expect to speak with someone who cares. Just like you, we are Delawareans, so we understand the different challenges people face across our state. We’re a friendly voice – calm and helpful. We’ll listen closely to your concerns and then connect you with the resources to help you.
During the call, we’ll usually ask a few questions. This allows us to better assist you based on your location and needs. But we don’t stop there. After connecting you with local organizations that can help you immediately, we offer a follow-up call to check in and ensure your needs have been met. We’ll also check to see if there’s anything else we can assist you with.
Absolutely! You don’t have to speak to one of our team members to get valuable information quickly. There are a couple of ways you can access resource information directly on this website.
- First, you can find information using our guided search. Click on any of the resource categories to reveal more sub-category options.
- The second way to find information is by using our keyword search. Simply type your need into the box labeled “I need help with,” select your zip code and distance, and you’ll get a list of relevant resources close to the location you provided.
Our helpful resource specialists are here to assist you Monday through Friday, 8 am – 9 pm, and Saturdays from 9 am – 5 pm. All calls to Delaware 211 are free, confidential, and available in multiple languages.
Dial 211 from any phone